The Resource Customer service training 101 : quick and easy techniques that get great results, Ren?e Evenson
Customer service training 101 : quick and easy techniques that get great results, Ren?e Evenson
Resource Information
The item Customer service training 101 : quick and easy techniques that get great results, Ren?e Evenson represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Fremont Public Library (Mundelein).This item is available to borrow from 1 library branch.
Resource Information
The item Customer service training 101 : quick and easy techniques that get great results, Ren?e Evenson represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Fremont Public Library (Mundelein).
This item is available to borrow from 1 library branch.
- Edition
- Third edition.
- Extent
- vii, 228 pages
- Note
- Includes index
- Contents
-
- Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics
- Tossing the ball back and forth : effective communication
- Jumping in with both feet : relationship building
- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts
- Saying it with a smile : telephone contacts
- Keeping up with the times : online and social media customer service
- Giving when getting is not expected : self-service contacts
- Calming the storm : customer complaint contacts
- Part 3. Putting it all together. Hitting the ground running : ready, set, go
- Being the best you can be: the total package
- Isbn
- 9780814438916
- Label
- Customer service training 101 : quick and easy techniques that get great results
- Title
- Customer service training 101
- Title remainder
- quick and easy techniques that get great results
- Statement of responsibility
- Ren?e Evenson
- Title variation
-
- Customer service one-o-one
- Customer service one hundred and one
- Language
- eng
- Cataloging source
- DLC
- http://library.link/vocab/creatorDate
- 1951-
- http://library.link/vocab/creatorName
- Evenson, Renee
- Dewey number
- 658.3/1245
- Index
- index present
- LC call number
- HF5415.5
- LC item number
- .E89 2018
- Literary form
- non fiction
- http://library.link/vocab/subjectName
-
- Customer services
- Customer relations
- Employees
- Target audience
- adult
- Label
- Customer service training 101 : quick and easy techniques that get great results, Ren?e Evenson
- Note
- Includes index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
- Dimensions
- 24 cm
- Edition
- Third edition.
- Extent
- vii, 228 pages
- Isbn
- 9780814438916
- Lccn
- 2017015093
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
-
- (OCoLC)ocn989862537
- (OCoLC)989862537
- Label
- Customer service training 101 : quick and easy techniques that get great results, Ren?e Evenson
- Note
- Includes index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
- Dimensions
- 24 cm
- Edition
- Third edition.
- Extent
- vii, 228 pages
- Isbn
- 9780814438916
- Lccn
- 2017015093
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
-
- (OCoLC)ocn989862537
- (OCoLC)989862537
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.fremontlibrary.org/portal/Customer-service-training-101--quick-and-easy/VyXXmmKBIwg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.fremontlibrary.org/portal/Customer-service-training-101--quick-and-easy/VyXXmmKBIwg/">Customer service training 101 : quick and easy techniques that get great results, Ren?e Evenson</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.fremontlibrary.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.fremontlibrary.org/">Fremont Public Library (Mundelein)</a></span></span></span></span></div>
